Refund policy

Live paid checkout is not yet available. Published prices describe the offers; paid-plan buttons do not currently accept purchases. When live checkout becomes available, Paddle will act as merchant of record for purchases processed through it.

Vendors Eye does not collect or store full payment-card numbers or card security codes. If checkout is enabled, Paddle will process payment information under its own privacy and security documentation.

Workspace admins can open the secure Paddle billing portal from workspace Settings to review, change, or cancel a paid subscription. Child workspaces must use their billing workspace. Cancellation stops future renewals according to the subscription’s disclosed billing terms; contact contact.vendorseye@tuta.io if you need help.

Fees are not prorated or refunded for unused time after cancellation, except where applicable law requires a refund. This does not affect any non-waivable statutory rights you may have.

If a purchase is processed by Paddle, Paddle handles payment and refund requests as merchant of record. Follow the support instructions in your Paddle order confirmation. For Vendors Eye access or service questions, contact us at contact.vendorseye@tuta.io with the account email and relevant transaction details. Do not send full payment-card numbers by email.

We may update this policy if the billing arrangements or legal requirements change. Any terms shown during checkout will explain the applicable plan and payment arrangement.

For refund questions, contact contact.vendorseye@tuta.io.